Return & Refund Policy

Orders are usually processed and shipped within 48 hours.

Once shipped, you will receive trаcking details via WhatsApp, Email and SMS.

• Products must be returned in their original condition, along with all accessories, documentation and original packaging.

• Any missing components, accessories, cables, manuals or packaging may result in a deduction from the refund amount.

• An unboxing video is required for any claims related to transit damage, missing items or incorrect products received. Claims submitted without sufficient proof may not be eligible for resolution.

Refunds are initiated only after the returned product is received and verified.

• Refunds are processed at the original invoice value only.

• Price changes or ongoing offers are not considered.

• Refunds are completed within 7–10 working days.

• Prepaid orders: Refunded to original payment method.

• COD orders: Refunded to your UPI or bank account.

You can request exchange or replacement within 15 days under the same conditions as returns.

Replacement or exchange is processed only after the original item is picked up or received at our warehouse.

You can initiate a request via:

• JB website

• Or by contacting Customer Support

Once the return is booked:

• Please be available for reverse pickup

• Answer delivery partner calls

• Missed pickups may require rebooking and cause delays

In rare cases where reverse pickup is not available:

• You may be requested to self-ship the product

• We reimburse shipping costs up to ₹70

• Any amount above ₹70 will be adjusted against your refund

If you receive an empty parcel or missing product:

• Report within 48 hours of delivery

• Claims without sufficient proof may be rejected

• Final decision rests with JB

• JB reserves the right to reject returns that do not meet conditions.

• Refunds will not include shipping charges (if any).

• Products purchased from third-party platforms are governed by their respective policies.